General Conditions of Sale

The provision and selling of products on our web site (“squalestore.com or squale.ch“) are governed by these General Conditions of Sale. The products purchased on squalestore.com or squale.ch are sold directly by Squale Srl, with registered office in Italy, Via Santa Maria Valle 4 -20123 Milan VAT No. 07497620158

Should you have any query, please send an e-mail to squalestore via our customer service at the following address: info@squale.ch.

1. Squalestore sales policy

1.1 Squalestore (hereinafter, the Seller) sells its products on squalestore.com or squale.ch and carries out its e-commerce business strictly vis-à-vis its final users (referred to as “consumers”).

1.2 These General Conditions of Sale govern strictly the provision, forwarding and acceptance of orders for the purchase of products on squalestore.com or squale.ch between users of squalestore.com or squale.ch and the Seller.

2. Executing a contract with squalestore

2.1 To purchase one or more products on squalestore.com or squale.ch, you fill in the order form in electronic format and send the same form to the Seller electronically, following the relative instructions.

2.2 The order form carries a reference to the General Conditions of Sale, and a summary of the information on: the essential characteristics of each product ordered and the relative price (inclusive of all applicable taxes and levies); the means of payment you may use to purchase each product; the terms of delivery applicable to the products purchased, the forwarding and delivery costs, a reference to the terms for exercising your right to withdraw from the contract, the escape clause, and the terms and times for returning the products purchased.

2.3 The contract will be considered as executed upon the Seller receiving your order form electronically, subject to verifying accuracy of the data shown on your order.

2.4 Before proceeding with the purchase of the products, via the forwarding of the order form, you will be asked to read carefully the General Conditions of Sale and the Information on the Escape Clause, to print a copy thereof via the print command and to memorize or reproduce a copy for your own personal use.

2.5 The order form will be filed in our data bank for such time as is required to dispatch orders and in any event, as is required by law.

2.6 Before proceeding with the forwarding of the order form, you will also be asked once more to identify any mistakes in entering the data and make the necessary corrections.

2.7 Italian and English are the languages available for the execution of the contract with the Seller.

2.8 Once the contract has been executed, the Seller will take on your purchase order.

2.9 The Seller may not process purchase orders that are incomplete or inaccurate (eg. if the products are not available). In these cases, you will be informed, via electronic mail, that the contract cannot be executed and that the Seller did not dispatch your order and you will be informed of the reasons therefor. If the products, shown on squalestore.com or squale.ch, should no longer be available or be for sale at the time of forwarding the order form, the Seller shall promptly inform you of the unavailability of the products ordered. If the order form is sent and the product paid for, the Seller shall refund you the money advanced.

2.10 By forwarding electronically the order form, you accept unconditionally and you agree to comply with these General Conditions of Sale in relations with the Seller. If you disagree with any of the terms carried in the General Conditions of Sale, you are kindly requested not to send the order form for the purchase of products on squalestore.com or squale.ch.

2.11 By forwarding the order form, you confirm that you have read carefully and accept the General Conditions of Sale and the additional information on squalestore.com or squale.ch, including that to which reference is made via links, including the General Conditions of Use, the Privacy Policy and the Information on the escape clause.

2.12 Once the contract has been executed, the Seller will send you, via electronic mail, receipt of the purchase order, carrying a summary of the information already shown on the order form (General Conditions of Sale, Information on the escape clause, information on the essential characteristics of the product and the detailed price, means of payment and delivery costs).

3. Warranty and product prices

3.1 The Seller sells no used or irregular products, except where expressly mentioned.

3.2 The essential characteristics of the products are shown on squalestore.com or squale.ch within each product sheet. The images and colours of the products for sale on squalestore.com or squale.ch may, however, be different to the real ones owing to the Internet browser or monitor used.

3.3 The prices of products may be reviewed. Make sure you carefully check the final selling price before forwarding the relative order form.

3.4 All products come with a warranty certificate. We ask that you do not dispose of the said certificates since they are an integral part of the product and the Seller, should you wish to exercise the escape clause, may refuse to accept the returning of products without the warranty certificates or which have been altered in their essential or qualitative characteristics or which have been damaged.

4. Payments

4.1 The price of products and the related forwarding and delivery costs are paid for by following one of the payment methods shown in the order form.

4.2 The financial information shall be used by the Seller strictly for completing the procedures relating to your purchase and to issue the relative refunds should any products be returned as a result of your exercising of the right to withdraw, or when required by the police forces for the prevention or reporting of frauds on squalestore.com or squale.ch.

5. Dispatch and delivery of products

6.1 Goods will be delivered in Italy via TNT Traco courier; this service is free of charge when purchasing watches. Forwarding cross-border will be done via UPS courier and transport costs will be expressly shown in the order form. As required by legislation on commerce, all goods forwarded by squalestore travel with an official invoice which carries the amount of the single items in euros.

6. Customer care

6.1 Should you have any query, our customer care service is contactable via email at: info@squale.ch or by phoning 0039 02 862276 begin_of_the_skype_highlighting 0039 02 862276 end_of_the_skype_highlighting.

7. Escape clause

7.1 You have the right to withdraw from the contract executed with the Seller, without incurring in penalties and without having to specify the reasons therefor, within ten (10) working days, running from the day of receipt of the products purchased on squalestore.com or squale.ch. You will not be entitled, instead, to change your chosen product with another.

7.2 The right to withdraw is exercised by sending an e-mail to info@squale.ch and attaching the packing list of acceptance; you are required to comply with the provisions set forth in point 3.4 hereof and specify that you intend to exercise your right to withdraw from the contract. You will receive a prompt reply containing all the operational information/instructions for proceeding with the withdrawal from the contract.

7.3 In this event, you will be required to return the products to the Seller by delivering them to the courier for their forwarding within ten (10) working days running from the day you received the products.

7.4 The only expenses chargeable to you are those for returning the products purchased.

7.5 You will be liable for any loss or damage to the goods during transport.

7.6 The Escape Clause – as well as compliance with the terms and conditions set forth in points 7.1, 7.2, 7.3 and 7.4 – is intended as properly exercised where the following conditions are wholly satisfied:

a. the e-mail to be sent, as provided for in point 7.2 hereof, must be correctly sent to the Seller within ten (10) working days of receipt of the products;

b. the products shall not be used or damaged;

c. the warranty certificate shall still be present since it is an integral part of the product sold;

d. the products shall be returned in their original packaging;

e. the returned products must be sent to the Seller in a single dispatch;

f. the returned products must be delivered to the courier within ten (10) working days running from the date you received the products.

7.7 If the Escape clause is exercised under the terms and conditions set forth in this paragraph 7, the Seller will refund any amounts cashed in respect of the purchase of the products as provided for herein.

7.8 You will be refunded the amounts as time-efficiently as possible and, in any event, within thirty days (30) from the date on which the Seller is informed of your intention to exercise the escape clause, we shall activate the refund procedures, once we have verified that the terms and conditions above-described have been properly met, as provided for in paragraph 8.

7.9 Should you fail to comply with the terms and conditions for the exercise of the escape clause, as set forth in this paragraph, you will not be entitled to the refund of the sums paid to the Seller; however, you may re-obtain, by bearing the related costs, the products in the conditions in which they were returned to the Seller. Failing that, the Seller may keep the products, as well as the amounts already paid for the purchase.

8. Refund times and methods

8.1 Once the products have been returned, the Seller will proceed with the necessary inspections to ascertain their conformity to the terms and conditions set forth in paragraph 7. Should the outcome of the said inspections be positive, the Seller will send you, via electronic mail, the related confirmation of acceptance of the products thus returned.

8.2 Whatever your chosen method of payment, the refund is activated by the Seller as time-efficiently as possible and in any event, within thirty (30) days from the date on which the Seller is informed of your intention to exercise the escape clause, subject to verifying that the escape clause has been properly exercised and accepting the products thus returned.

8.3 Should the recipient of the products as shown in the order form not match the person making the payment of the amounts owed for the purchase, in the event of the escape clause being exercised, the amounts will be refunded by the Seller to the person who made the payment.

8.4 The value date for re-crediting the amount will be the first one available and in any event will not be beyond 10 days from the date of confirmation of the acceptance of withdrawal (as provided for in paragraph 8.1).

9. Privacy

9.1 You will have the right to obtain information on how your personal data are being processed, by accessing the Privacy Policy.

9.2 We ask that you read carefully, if you have not already done so, our General Conditions of Use since they contain important information on how our users’ personal data are processed and on the security systems in place.

9.3 Should you have any query on our Privacy Policy, please send them to the following e-mail address: info@squale.ch or to our registered office address, Via Santa Maria Valle 4 -20123 Milano

10. Applicable law and dispute resolution

12.1 The General Conditions of Sale are governed by Italian law and more specifically, by legislative decree 6 September 2005 no. 206, on the consumers’ code, with specific reference to legislation on remote selling and by legislative decree 9 April 2003 no. 70 on a number of aspects concerning e-commerce. Should any dispute arise, the matter will be referred to the Court of Milan.

11. Amendments and updates

11.1 The General Conditions of Sale are amended from time to time, including with the introduction or changes in the law. The new General Conditions of Sale will be effective as of the date of publication on squalestore.com or squale.ch.

Escape clause

Our mission at squalestore (“squalestore”) is to ensure full satisfaction of its users. If for any reason you should not be satisfied with your order, you can exercise the escape clause, without incurring in any penalties, within ten (10) working days running from the day you received the products purchased on squalestore.com or squale.ch. The products to be returned must be delivered to the courier within 10 working days from the day the products were received. You will not be permitted to exchange the chosen product for another.

Terms governing the escape clause

The Escape Clause is intended as properly exercised where the following conditions are wholly satisfied:

a. the products shall not be used or damaged;

c. the warranty certificate must be delivered along with the purchased product;

d. the products shall be returned in their original packaging;

e. the returned products must be sent to the Seller in a single dispatch; squalestore reserves the right not to accept products of a same order, returned and sent at different times;

f. the returned products must be delivered to the courier within ten (10) working days running from the date you received the products.

If you have complied with all these terms required, squalestore will refund the price of the products purchased, the purchaser bearing only the costs for the returns, in other words, the costs for returning to squalestore the products purchased.

Times and terms for the refund

Once squalestore has received your returned products and checked that all the requirements have been met, you will receive an e-mail confirming acceptance of the returned goods. Whatever the chosen method of payment (bank transfer, paypal), squalestore will proceed with the refund as time-efficiently as possible and, in any event, within thirty days (30) from the date on which it is informed of your intention to exercise the escape clause, once we have verified that the terms of the escape clause have been satisfied.

The actual time for re-crediting amounts or returning the amounts paid when purchasing the products will depend on the chosen method of payment; in any event, the amounts will be refunded on the current account you have nominated, therefore the processing time for the refund will depend on the accuracy of the data entered by the user; as a rule, the amounts are re-credited within thirty (30) days. The amounts will be refunded to the person who made the payment.

Product warranty certificate

All products on sale at squalestore come with a warranty certificate, which is an integral part of the product purchased. You are advised not to dispose of this certificate since returned products without the said document will not be accepted.